terms and conditions

Guarantee policies

On ELECTRONIC ZAMUX, we market and import products that meet high quality standards. All of our items are carefully selected and revised to ensure their proper functioning.

• Arduino's sensors, module and cards have a guarantee time of 5 from the date of delivery.

To exercise the right to guarantee, you must meet the following conditions:

1. The request must be made within the established period of validity and the purchase invoice of the product must be presented.
2. The customer must deliver the product in its original packaging and with all the complete accessories.
3. Before a claim, the customer must notify our customer service line by means of **WhatsApp to the number 322 2387290**, sending a video that shows in detail the connection, power voltages and configuration of the product, in order to help Identify the origin of the irregularity.
4. Upon receipt of the claim, we will notify approval or rejection within 24 hours. If approved, we will proceed to change the product.

IMPORTANT: The warranty for damage caused by shock, humidity, over-voltage, misuse, incorrect connections, or damage caused by ESD (electrostatic discharge) will not apply, among others. Guarantee will not be provided on products that have been altered or modified.

It should be noted that semiconductor-type electronic components are exempt from warranty due to their fragile nature and their special handling to prevent ESD damage.

No changes or returns are made. Please make sure to check the product to be purchased very well, verify the reference and confirm that your technical sheet is compatible with the required application.

• **Technology products** are guaranteed from the moment of purchase and up to a maximum period of 30 business days, and the purchase invoice, the original packaging and the corresponding accessories are essential.

Ignorance of this guarantee does not exempt the customer from compliance. By signing or receiving the invoice or any document that certifies the corresponding dispatch, it is understood that the client accepts unconditionally these warranty policies and conditions.

Shipping and delivery

GENERALITIES

• It is not mandatory to register in the online store to carry out the purchase process. However, having a record with the main customer data allows us to offer a more personalized treatment (offers, benefits, etc.). For this purpose, there is a section called Registry.

• To register, it is necessary to complete all the requested data.

• If you have already registered, you should simply indicate your username and the previously registered access key.

• The customer must take all necessary security measures to prevent misuse or knowledge of his password by third parties. It is recommended to change the password periodically.

We deliver exclusively within the Colombian territory, in the areas and places to which we have access through our distribution network. Therefore, we may refuse to accept an order if the address registered by the customer is not within the geographical areas enabled for this purpose.

The delivery of the requested products will be made at the address that the customer has provided in the order format.

It is understood that any person who is at the delivery address is duly authorized by the customer to receive the order. Therefore, the delivery will be valid and it will be considered that we have fulfilled our obligations, being exempt from any responsibility for the delivery, provided that it is made at the address registered by the client.

If no one receives the order at the indicated address, we will proceed to return the products and/or services to the respective warehouse. In this case, the client must contact us within a maximum period of 5 calendar days to coordinate the reshipment; The additional expenses generated will be borne by the client.

Taking into account that we depend on the conditions, logistics and delivery times established by the carriers, a change or return will not be accepted due to delivery times.

additional services

We are not obliged to provide additional service or post-delivery technical assistance for any of the products and/or services displayed on this site.